⭐ MLABEL. Return Policy
Every MLABEL. piece is machine-embroidered by me and made to order — nothing exists until you buy it. Each design is capped at 30 per size, and once a size reaches that limit, I don't reopen it.
That shapes what I can and can't do below — but if something arrives wrong, I'll always make it right.
The short version
- Size exchanges — yes
- Damaged or defective — I'll replace it
- Lost or stolen — I'll help you sort it out
- Cancellations — within 1 hour of ordering
- Returns or store credit — not available
Exchanges
If the size isn't right, I'll exchange it. Just reach out and I'll walk you through the process.
Damaged or Defective Items
If your piece arrives damaged or defective:
- Reach out as soon as you open your package.
- Send me clear photos of the damage.
- Include an unboxing video if you have one. It's not required, but it speeds things up.
Once I've looked at everything, I'll replace the piece.
I may ask you to send the damaged one back so I can see what went wrong on my end and keep it from happening again.
Lost or Stolen Packages
- Contact the carrier first and open a claim. Once the package leaves my studio, they're the ones who can track it down.
- Then reach out to me. I'll follow up on my end and resend if it comes to that.
Cancellations
You have one hour from placing your order to cancel it.
After that, your blank is set aside for you and your piece enters the queue, so I'm not able to cancel it.
Returns
I'm not able to accept returns or offer store credit.
Every piece is embroidered for one person, and there's no back stock for it to return to — if it comes back, it has nowhere to go. I know that asks something of you when you're buying online, which is exactly why exchanges and replacements stay easy.
Questions before you order?
Reach out through the contact page. I'm always glad to help you get the size and fit right before you order.